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Social Business: Social Media Is Changing Business Forever
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Students at San Jose State University are now getting real-world experience using social media to help transform a business, showing just how fast social media has exploded into the business world. This trend is only likely to grow in the ...
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a post by
Shawn Drew
on Jan 31, 2012
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Intercom CRM Draws Support for Launch
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Start-up CRM vendor Intercom has drawn interest--and support--for an automated CRM tool designed to help Web businesses connect more easily to their customers. The implications could extend well beyond Web-only firms.As a broad range of small and midsize businesses (SMBs) ...
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a post by
Rick Robinson
on Jan 30, 2012
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Twitter Account Dispute: Who Owns Your Followers?
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PhoneDog LLC is suing its former employee, Noah Kravitz, over ownership of a Twitter account and 17,000 followers. Kravitz went to work for PhoneDog in 2006 and started a social networking account under the name @PhoneDog_Noah. He changed the account ...
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a post by
Karen Hanna
on Jan 6, 2012
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Is Google+ Finding Its Niche in Social Media?
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Google+ seems to be finding a distinct place in the social media constellation. The feature that stands out in positioning it is Circles, which allows users to categorize their social contacts. This sets it apart from Facebook, which essentially throws ...
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a post by
Rick Robinson
on Dec 30, 2011
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Broad-based CRM Implementation Beats Incremental Use
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2011 has been a significant year for cloud-based customer relationship management (CRM) software: CRM implementation is at an all-time high and predicted to overtake site-based options within the next few years. But despite its growing popularity, many small and midsized ...
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a post by
Douglas Bonderud
on Dec 20, 2011
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Increasingly Rosy SaaS CRM Predictions Require No Oracle
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Software-as-a-service (SaaS) CRM options are rapidly coming to rule the roost for businesses of all sizes, thanks to both their flexibility and cost effectiveness. While this is good news for small and medium-sized business owners looking to break into the ...
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a post by
Douglas Bonderud
on Dec 19, 2011
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